Tokens Not Showing Up
⚠️ Quick Note
If your tokens or NFTs aren’t appearing in Kastle, don’t worry — your assets are safe. Kastle displays token data through third-party APIs, and temporary outages or sync delays can affect visibility.
👉 Always start by checking our Status Page or contact us on Telegram if the issue persists.
Kaspa Layer 1 (KRC-20, KRC-721, and KNS)
Your KRC-20 tokens, KRC-721 NFTs, and KNS domains are automatically fetched from third-party APIs connected to the Kaspa network.
Kastle does not manage these APIs directly but continuously monitors their uptime and performance.
You can view real-time service status on the Kastle Status Page.
If one or more APIs experience downtime, tokens may temporarily disappear from your wallet interface.
Once the service is restored, the tokens will reappear automatically.
If the status page shows everything operational but your tokens are still missing, reach out on our Telegram Support Channel and our team will assist.
Kaspa Layer 2 (L2s)
For Layer-2 networks such as Kasplex or Igra, token data is also provided by each network’s APIs.
You can check their availability on our Status Page.
If a token isn’t visible, try manually adding it via integrated dApps like Zealous DEX — search for the token and select “Add Token.”
✅ Before Reaching Out
Check the Status Page for any reported outages.
Wait a few minutes to allow services to refresh.
If everything looks normal and tokens still don’t appear, contact us on Telegram for support.
🪙 Note: Your funds are always safe on the blockchain — display issues in Kastle Wallet never affect your actual token balances or ownership.
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