Kastle Wallet Help Center
Kastle support will NEVER DM you or ask you for your secret recovery phrase! Stay safe!
Absolutely! Here’s a refined introduction that briefly describes each of the main categories, written in a clear and friendly tone for beginners:
Welcome to the Kastle Help Center 👋
This is your go-to resource for learning how to use Kastle, the secure and intuitive wallet built for the Kaspa ecosystem. Whether you're just getting started or exploring advanced features, you'll find everything you need right here.
Here’s what you’ll discover inside:
New to Kastle? Learn how to install the wallet, create or import your account, and navigate the app with confidence.
💼 Using Kastle
Explore the core wallet functions like sending and receiving tokens, managing assets, connecting to DApps, and swapping tokens seamlessly.
🔐 Security and Recovery
Keep your funds safe with best practices for protecting your wallet, enabling biometrics and MFA, and recovering access if needed.
🛠 Troubleshooting
Run into an issue? This section helps you fix common problems like missing tokens, failed transactions, or connectivity errors.
✨ Kastle Features and Functions
Get the most out of Kastle with deep dives into features like KRC20 token minting, transaction fee customization, and Kaspa integration.
🧪 Advanced Topics
For power users and developers—learn about testnet support, hardware wallet compatibility (if available), and using Kastle beyond the basics.
🤝 Contact and Community
Need help or want to share feedback? Find out how to reach our team or connect with the Kastle community.
Security and Recovery
Keep your assets safe and learn how to recover your wallet if needed.
Security Best Practices – Essential tips for protecting your wallet. Learn about safeguarding your Secret Recovery Phrase, keeping your private keys secure, and avoiding common scams or phishing attempts to ensure your funds stay safe.
Using Biometric & MFA Security – How to enable and use Kastle’s biometric authentication (fingerprint/Face ID) and multi-factor authentication features. Adding these layers of security helps ensure only you can access and authorize transactions in your wallet.
Backup & Restore Your Wallet – Steps to back up your Kastle wallet and recovery phrase, and detailed instructions to restore your wallet on a new device or app installation. This ensures you can regain access to your funds if you ever lose your phone or computer.
Recovering a Lost Wallet – What to do if you lose access to Kastle (lost device, deleted app, or forgotten password). Follow this guide to recover your wallet safely using your recovery phrase, and tips on resetting your credentials while keeping your account secure.
Auto-Lock and Timeout Settings – Learn how to use Kastle’s auto-lock feature to automatically lock your wallet after a period of inactivity, adding an extra security measure in case you step away from your device.
Troubleshooting
Solutions to common issues and answers to frequently asked questions.
Troubleshooting Transactions – If a transaction is stuck, failed, or taking too long, this guide will help you understand why it might happen (e.g. network congestion or low fees) and how to resolve common transaction issues in Kastle.
Tokens Not Showing Up – Steps to take if a token you’ve received isn’t appearing in your Kastle wallet. Learn how to manually add custom tokens (by contract address) and refresh your wallet to display all your KRC20 token balances correctly.
Cannot Connect to a DApp – Fixes for when a decentralized app cannot detect or connect to your Kastle wallet. This article covers checking your browser extension status, ensuring you’re on the right network (Kaspa), and other tips to resolve DApp connection problems.
App Performance Issues – Guidance on what to do if the Kastle app or extension is slow, unresponsive, or crashing. Learn how to clear cache, update to the latest version, or reinstall the app without losing your wallet, to get things working smoothly again.
Common Error Messages – A quick reference to common error notifications you might see in Kastle (like insufficient funds, wrong network, or invalid address) and how to address each issue step by step.
Kastle Features and Functions
Deep dive into Kastle’s capabilities and how to make the most of them.
KRC20 Token Management – Understand what KRC20 tokens are and how Kastle helps you manage them. This article explains viewing KRC20 token details, managing token settings, and the similarities to ERC20 tokens on other blockchains for context.
Kaspa Network Integration – An overview of Kastle’s support for the Kaspa blockchain. Learn about using Kastle with the Kaspa network (KAS as the native coin), switching between mainnet and any testnet (if supported), and what makes Kaspa unique (such as fast block rates).
Customizing Transaction Fees – Kastle allows you to adjust network fees for your transactions. Find out how to choose between low, medium, or high fee tiers or set a custom fee, and understand how fees affect transaction speed on the Kaspa network.
Integrated DApp Features – Explore Kastle’s DApp integration and built-in browser (if available). This guide shows how Kastle streamlines interactions with DApps, signs transactions securely, and what to check before approving any smart contract requests.
Token Minting & Deployment Guide – A more detailed look at creating your own tokens. Explains the process of deploying a new KRC20 token via Kastle, including setting token parameters (name, supply, ticker) and minting additional tokens, as well as important security considerations when doing so.
Advanced Topics (Optional)
For experienced users and developers looking to leverage Kastle’s full potential.
Using Kastle with Hardware Wallets – (If supported) How to connect Kastle with a hardware wallet like Ledger for extra-secure cold storage of your keys, including setup steps and what features are available when using a hardware device.
Developer Mode & Debugging – Information on any developer mode in Kastle or how to use Kastle for testing on Kaspa’s testnet. Learn how developers can inspect transactions, use custom RPC endpoints, or integrate Kastle with development tools.
Advanced Security Measures – Covering advanced options such as manual private key management, permission control for token operations (for organizations), and tips for power-users to further secure large holdings or use advanced features responsibly.
Extending Kastle’s Functionality – An overview of planned or power-user features like support for additional blockchains, staking (if introduced), or using Kastle in conjunction with other apps and services to expand what you can do with your crypto.
Contact and Community
Need help or want to connect? We're here for you.
Contacting Kastle Support – How to get in touch with the Kastle support team for direct help. Includes the official support channels (such as an in-app help form or support email) and tips on what information to provide to get quick and effective assistance.
Kastle Community Channels – Join the Kastle community to learn and share. Find links to our official Discord server, Telegram group, and social media accounts where you can ask questions, get the latest updates, and engage with other Kastle users and the development team.
Feedback and Suggestions – We welcome your input! Learn how to provide feedback or suggest new features. This article guides you on submitting feedback through the app or our website, and how we use your suggestions to improve Kastle in future updates.
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